Water Resistance

Handset Water Resistance

Handset complies with IPX5 (former JIS protection level 5)1 and IPX7 (former JIS protection level 7)2 water protection standards, with Card Slot Cover closed firmly. (Handset is not dust proof.)

1IPX5 compliant means that a handset continues to function as a phone after being subjected to a water jet (approximately 12.5 liters/min.) discharged from a nozzle (inner diameter: 6.3 mm), from all directions (approximately 3 m from handset) for at least 3 minutes.

2IPX7 compliant means that a handset continues to function as a phone after being gently submerged to the depth of 1 m in still tap water at room temperature, left there for approximately 30 minutes, then removed from it.

  • Water resistance may be affected under some circumstances. Warranty does not cover malfunctions resulting from misuse.
  • Handset is compliant with IPX5 and IPX7 water protection standards. However, ingress of beverage, sea water, etc. may cause malfunction.

■Handset Care

  • Close Card Slot Cover firmly. Debris (hair, sand, fibers, etc.) trapped between gasket and base may allow ingress of liquid.
  • If handset is exposed to liquids with Card Slot Cover open, they may enter handset and cause electric shock or malfunction. Discontinue use and power off.
  • If handset is wet, wipe it with a dry cloth.
  • Never open/close Card Slot Cover with wet hands or while handset is wet.
  • Do not use Headphone Port or External Device Port while it is wet or obstructed by sand/dirt; water resistance may be affected, or malfunction, burns or fire may result due to electric shock, short-circuiting, etc.
  • Handset is only water resistant against fresh/tap water between 5oC - 35oC.

Precautions

  • Do not subject handset to soap, detergent, bath powder/oil, sea/pool/spa water, hot water, etc.
  • Rinse off sea/pool water, beverage, dirt, sand, mud, etc. immediately with fresh/tap water between 5oC - 35oC; residue may cause malfunction if allowed to dry.
  • Rinse off sand, dirt, etc. completely before use; any residue may damage handset causing malfunction.
  • Do not soak handset in bath or pool; never use it in water (including key operation).
  • Handset is not resistant to water pressure. Avoid high-pressure water/shower (over 6 liters/min.) or water immersion.
  • Do not expose handset to high humidity for long periods; avoid prolonged use in bath/shower rooms.
  • Do not use in saunas. Avoid hot air from dryers or other sources.
  • Use handset within 5oC - 35oC (up to 40oC for brief periods in bathrooms, shower rooms, etc.) and 35% - 90% humidity.
  • Avoid extreme temperature (near stoves, inside refrigerators, etc.).
  • Volume may be low when Mic, Earpiece or Speaker is wet; dry handset before use (see "Drying Handset").
  • AC Charger (optional accessory) is not water proof. Do not use in high humidity or near water (outdoors, in bathrooms, shower rooms, etc.); may cause fire, electric shock or malfunction.
  • Do not subject handset to strong impact; do not poke Mic, Earpiece, Speaker, etc. with a sharp object; water resistance may be affected.
  • Avoid placing handset directly on sand. Sand may penetrate Earpiece, Speaker, etc., resulting in low volume.
  • Touchscreen may not respond properly if wet or touched with wet fingers.
  • Do not move handset directly from a cold place to a warm humid place; condensation may occur. Should this happen, dry handset naturally at room temperature.
  • Handset does not float on water.
  • Keep handset out of heavy rain.
  • Do not let liquid-exposed handset remain wet; exposure to cold may freeze liquid causing malfunction.

Charging Cautions

  • Never charge handset while it is wet; may cause fire, malfunction or burns due to electric shock or short circuiting. Be sure to dry it before use.
  • Do not touch AC Charger with wet hands. Electric shock may occur.
  • Do not use AC Charger in rooms where water is regularly in use (kitchens, bathrooms, shower rooms, etc.); may cause fire or electric shock.
  • If External Device Port is exposed to liquid, never charge handset; dry handset first (see "Drying Handset").

Care & Maintenance

  • To maintain water resistance, it is recommended to replace Card Slot Cover every 2 years regardless of its condition. Customer-requested Card Slot Cover replacement incurs fees and requires handset submission. For details, contact “Customer Service” or a WILLCOM Plaza/WILLCOM Counter.

Washing Handset

Wipe off dirt, sand, beverage, etc., gently with a cloth. Then hold handset approximately 10 cm below faucet or shower head and wash with low-pressure tap water (6 liters/min. or lower) at room temperature (5oC - 35oC). Wash with your hands, taking care not to open Card Slot Cover; do not use a brush or sponge. Dry handset before use; after drying it well, power on.

  • Before washing handset, make sure that Card Slot Cover is closed firmly.
  • Do not use a washing machine or ultrasonic cleaner.
  • Headphone Port and External Device Port tend to accumulate dust, sand, etc.; rinse and dry them completely before use. Any residue may cause malfunction, burns or fire.
  • Do not put a cotton swab, cloth, etc. into Headphone Port or External Device Port; water resistance may be affected causing malfunction.
  • Do not place handset in a microwave oven to dry it. Internal Battery may leak, overheat, burst or ignite. Handset may overheat, emit smoke or ignite, causing damage to circuit components.
  • Do not dry handset using extreme heat (hot air from dryers or other sources); may cause warping, discoloration, damage, etc.

Drying Handset

After exposing handset to water, be sure to dry these parts:

  • Headphone Port, Earpiece, External Device Port, Mic, Speaker

  • Wipe handset surface with dry cloth

  • Holding handset firmly by its sides, shake it about 20 times

  • When shaking handset, hold it firmly so as not to drop it.

  • Pat against dry cloth to remove moisture from grooves

  • Leave handset on dry cloth for approximately 2 - 3 hours at room temperature