Customer Service

For handset or service information, contact us at the following phone numbers.

Handset Operations

Sharp Corporation

Customer Assistance Center

0120-606-512

  • May not be accessible from some IP phones.

Business hours: 9:00 AM to 6:00 PM, Monday through Friday

(Excluding national holidays, New Year holidays and other company holidays)

Repairs of Handsets

Sharp Corporation

Communication Systems Group

Mobile Telecommunication Services Business Promotion Center

Repair Service Promotion Dept. Kinki Center 2 (PHS)

0570-081010

  • Flat rate from anywhere in Japan.
  • From an IP/PHS phone, dial 06-6794-9708.

Business hours: 9:00 AM to 5:40 PM, Monday through Friday

(Excluding national holidays, New Year holidays and other company holidays)

WILLCOM Services

WILLCOM Service Center

General Information

From a WILLCOM handset, dial at 151 (charges apply)

  • "Dare To Demo Teigaku" free call plan applies.

From another carrier's mobile phone, landline, etc., dial at 0570-039-151 (charges apply)

Operators available 9:00 AM to 8:00 PM, 7 days a week

 

Services

From a WILLCOM handset, dial toll free at 116

From another carrier's mobile phone, landline, etc., dial toll free at 0120-921-156

Automated voice response system available 24 hours a day, 7 days a week

  • Charges may apply if operator assistance is required for the service.