For handset or service information, contact us at the following phone numbers.
Customer Assistance Center
0120-606-512
Business hours: 9:00 AM to 6:00 PM, Monday through Friday
(Excluding national holidays, New Year holidays and other company holidays)
Communication Systems Group
Mobile Telecommunication Services Business Promotion Center
Repair Service Promotion Dept. Kinki Center 2 (PHS)
0570-081010
Business hours: 9:00 AM to 5:40 PM, Monday through Friday
(Excluding national holidays, New Year holidays and other company holidays)
General Information
From a WILLCOM handset, dial at 151 (charges apply)
From another carrier's mobile phone, landline, etc., dial at 0570-039-151 (charges apply)
Operators available 9:00 AM to 8:00 PM, 7 days a week
Services
From a WILLCOM handset, dial toll free at 116
From another carrier's mobile phone, landline, etc., dial toll free at 0120-921-156
Automated voice response system available 24 hours a day, 7 days a week